COVID-19 Week 9 - Contact tracing phone calls

What is contact tracing?

If you have been identified as a close contact of someone with COVID-19, you can expect to be contacted by the Ministry of Health or your local District Health Board's Public Health Unit (PHU). We call this ‘contact tracing’.

Contact tracing involves a phone call from the Ministry or PHU providing you with advice on self-isolation and checking on your health and wellbeing. The Ministry call centre staff will identify themselves and inform you that they are calling from the National Close Contact Service. They will also verify your name and contact details. These calls from Ministry call centre staff will usually come from 09 801 3009 and 09 801 3010.

Following this initial phone call, your details may be passed onto Healthline who will make follow up calls during your isolation period to check how you are doing. The calls from Healthline will usually come from 09 302 0408. There may be a delay before your call is connected. If you are concerned that a call from Healthline isn’t genuine, you can email Healthline and request a call back.


It is important to answer your phone, so the PHU, Ministry and Healthline can get in touch with you during this time.

We have translated this information into the following languages: Chinese, Korean, Thai and Hindi.

 

 

 

 

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